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Terms & Conditions

By placing an order, each and every customer of ClayLovers.com abides to below terms and conditions, so you will be required to read this agreement and accept it before you place an order. And if you don't understand OR need any further clarification you can simply contact ClayLovers.com. Also note that these terms and conditions are subject to change at any time with or without any prior notice, So it is advised to save OR print a copy of this agreement before each order you place.

1. ORDERS AND ACCEPTANCE

1.1 Each order placed are subject to acceptance by ClayLovers.com and we have right to cancel OR refuse it for cases as below.

        1.1.1 Facing problems in order processing due to insufficient OR erroneous information provided by you.

        1.1.2 Technical error on website relating to the products you have ordered.

        1.1.3 The products you have ordered are out of stock.

        1.1.4 Natural disasters and other calamities.

1.2 Once ClayLovers receives a successful order you will get an email confirmation, and if you do not receive an e-mail contact ClayLovers before placing another order. 

1.3 Your order status will get updated when we ship it, which you can view in your account > orders section.

1.4 If you have any questions, doubts OR concerns about your orders you can contact ClayLovers.

2. PRODUCT AVAILABILITY

        1) Product availability of your ordered products is not guaranteed, You will be notified via e-mail OR Whatsapp if any of your ordered products are not available then you can replace it with other products OR request refund, store credit for it.

3. ORDER TRACKING

        1) You will be provided with tracking details once your order is shipped, if you face any issues you need to inform by e-mail OR Whatsapp.

4. DELIVERY

        1) ClayLovers is not responsible if parcel is lost during transit, We will surely help by raising complaint in the shipping company and any other required steps to make sure you get it at the earliest and in such cases delays will be acceptable by you and will co-operate in such situation.

5. PRICES AND PAYMENT

        1) Prices are subject to change at any time with OR without prior notice.

        2) Prices mentioned on website are only product cost. Shipping, packing and handling charges will be extra which you can view on checkout page before making payment.

6. RETURNS / REFUNDS

The products we deal in are shaped by nature and the quality also depends upon natural situations, Although we strive to give you the best quality products, we don't accept returns neither provide refunds for the reasons mentioned below.

                1) You didn't liked the products.

                2) You were expecting something else.

                3) You placed an order by mistake.

                4) You didn't liked the quality.

In short the orders are final and we don't offer refunds OR replacements unless and until you have not received your order OR received something other than what you had ordered.


7. LIABILITY TO YOU

Our liability is limited to you up to refunds in situations like receiving wrong products, didn't received your products after 30 days of placing an order. ClayLovers, it's promoters or any associated person will not be liable for any Issues, Losses OR reasons like.

        1) Overseas Countries Customs Issues.

        2) Health Problems.

        3) Financial Loss Due to Consumption


8. GENERAL TERMS

1) We never encourage anyone to use any product on our website for any specific use, Usage of our products is totally up to you and claylovers will not be responsible for any kind of losses OR health problems due to it.